Last Updated: May 14, 2025

1. 1. Introduction
   Welcome to Ecom Shape. We are committed to protecting your privacy and informing you about how we collect, use, and safeguard your personal information. This Privacy Policy applies to our website https://ecomshape.info, our e-commerce solution development services, and any other interactions you may have with us (hereinafter – “Services”). By using our Services, you agree to the collection and use of information in accordance with this policy.
2. 2. Who Are We?
   Ecom Shape
   [email protected]
   https://ecomshape.info
3. 3. What Information Do We Collect?
   We may collect the following types of information:
   Personally Identifiable Information:
   First and last name
   Email address
   Phone number
   Company name and position
   Any other information you voluntarily provide to us through contact forms, emails, or during communication.
   Technical Information and Usage Data:
   IP address
   Browser type and version
   Operating system
   Device information
   Pages of our site you visit, the time and date of your visit, time spent on these pages
   Data about interaction with our Services
   Cookies and similar tracking technologies (more details in the “Cookies” section).
   Information related to our clients:
   Information on business needs for solution development.
   Data required for integration with their systems.
   Information we process on behalf of our clients:
   As a developer of technical solutions, we may have access to or process the end-user data of our clients (e.g., buyers of their online stores). In such cases, we act as a “data processor” on behalf of our client, who is the “data controller”. Our obligations regarding such processing are governed by separate data processing agreements (DPAs) with our clients. This Privacy Policy does not cover the processing of end-user data of our clients where we are the processor.
4. 4. How Do We Collect Information?
   Directly from you: When you fill out forms on our website, subscribe to newsletters, contact us via email or phone, or enter into a contract.
   Automatically: When you visit our website or use our Services, we may automatically collect technical information using cookies and other tracking technologies.
   From third parties: We may receive information from third parties, such as analytical providers (Google Analytics), payment systems, or if you interact with us through social media.
5. 5. How Do We Use Your Information?
   We use the collected information for the following purposes:
   Providing, supporting, and improving our Services.
   Developing and implementing custom solutions for our clients.
   Processing your requests and providing responses.
   Sending you marketing and promotional materials (with your consent).
   Processing payments.
   Analyzing the use of our website and Services to improve user experience.
   Ensuring the security of our Services and preventing fraud.
   Fulfilling legal obligations.
6. 6. Legal Bases for Data Processing
   We process your personal information on the following legal bases:
   Your consent: If you have given consent to the processing of your data for specific purposes (e.g., for marketing newsletters).
   Contract performance: If processing is necessary for the performance of a contract to which you are a party (e.g., when providing you with development services).
   Legitimate interest: If processing is necessary for our legitimate interests (or those of a third party), provided that your interests and fundamental rights do not override these interests (e.g., for analytics, fraud prevention).
   Legal obligation: If processing is necessary for compliance with a legal obligation imposed on us.
7. 7. Disclosure of Your Information
   We may disclose your personal information to third parties in the following cases:
   Service Providers: Companies that provide us with services such as hosting, analytics, payment processing, marketing services. These providers will only have access to your information to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
   Business Partners: With your consent, we may share information with business partners.
   Legal Requirements: If required by law or in response to valid requests by public authorities (e.g., a court or government agency).
   Protection of Rights: To protect our rights, property, or safety, as well as the rights, property, or safety of our users or others.
   Business Transfer: In connection with any merger, sale of company assets, financing, or acquisition of all or part of our business by another company.
8. 8. Data Storage and Security
   We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
   Your information may be stored and processed on servers located in or outside your country, where data protection laws may differ.
9. 9. Data Retention Period
   We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
10. 10. Your Data Protection Rights
    Depending on your location and applicable law (in particular, GDPR for EU residents), you may have the following rights regarding your personal information:
    Right of Access: You can request a copy of the personal information we hold about you.
    Right to Rectification: You can request the correction of inaccurate or incomplete information.
    Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal information under certain circumstances.
    Right to Restriction of Processing: You can request the restriction of the processing of your personal information.
    Right to Data Portability: You can request the transfer of your personal information to you or to a third party in a structured, machine-readable format.
    Right to Object: You can object to the processing of your personal information under certain circumstances (e.g., for direct marketing purposes).
    Right to Withdraw Consent: If we are processing your information based on your consent, you have the right to withdraw that consent at any time.
    Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection supervisory authority.
    To exercise these rights, please contact us using the contact information provided below.
11. 11. Cookies and Tracking Technologies
    We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
    We may use:
    Session Cookies: Essential for the operation of our website.
    Persistent Cookies (for preferences): Remember your preferences and various settings.
    Security Cookies: Used for security purposes.